mahabet168Privacy Policy
This page describes what we collect when you use mahabet168 and how we keep that data protected. When you open an account, deposit via DANA or e-wallet, or place markets on our platform, we process personal information as outlined here.
We at mahabet168 take data protection seriously. Our commitment is to be clear about what we collect, why we collect it, and how long we retain it. This policy applies to all users accessing mahabet168 across Android, iOS, web, and API integrations.
What We Collect on mahabet168
We collect your personal details when you register: full name, date of birth, national identity number, phone number, and email address. We use this information to verify your account and comply with local anti-money-laundering regulations in Jakarta, Surabaya, Bandung, Medan, and Semarang.
We also collect transaction data: your deposit and withdrawal history, payment method details, bet amounts, market selections, and settlement outcomes. When you use the mahabet168 app or web platform, we log your IP address, device type, browser version, and session activity. This helps us detect fraud and improve performance.
Data categories we process
- Identity information (name, date of birth, KTP or passport)
- Contact details (phone, email, postal address)
- Financial data (transaction history, payment methods, account balance)
- Device and behaviour logs (IP, device ID, session duration, market history)
- Communication records (support tickets, emails, in-app messages)
How We Use Your Data
We use your personal data to provide mahabet168 services: account management, deposit and withdrawal processing, market settlement, and customer support. We also use it for fraud detection, security monitoring, and legal compliance (KYC and AML requirements).
We do not sell your data to third parties for marketing. We may share limited information with payment processors and licensed banks to execute your withdrawals. Our servers may sit outside your jurisdiction; data is encrypted in transit and at rest.
- Account verification
- We verify your identity once at signup; stored securely for dispute resolution and regulatory audit.
- Fraud monitoring
- We analyse transaction patterns and device logs to prevent money laundering and account takeover.
- Support and disputes
- We retain your communication history to resolve account issues and settlement disagreements.
Data Retention and Deletion
We retain your account data for as long as your account is active. After you close your mahabet168 account, we retain identity and transaction records for a minimum of three years (required by law for audit and dispute resolution). After that period, we delete or anonymise your personal data unless legal obligation requires longer retention.
You may request deletion of non-essential data at any time by contacting support. Deletion of core account information (name, ID, transaction history) is only possible if no unsettled disputes exist and the retention period has elapsed.
Cookies and Tracking
We use cookies on the mahabet168 web platform to maintain your session, remember preferences, and measure site performance. Essential cookies are required for login and security; optional cookies help us understand how users navigate our sportsbook and live-dealer sections.
The mahabet168 mobile app does not use cookies but may use local storage for session tokens and offline data caching. You can disable non-essential tracking via your account settings or by clearing app data.
Your Rights and Contact
You have the right to access, correct, or request deletion of your personal data held by mahabet168, subject to legal retention obligations. You may also request a copy of your data in portable format. To exercise these rights, submit a request via support with proof of identity.
If you believe we have mishandled your data, you may lodge a complaint with the relevant data protection authority in your jurisdiction. We also welcome feedback on this policy and respond to privacy inquiries within 14 business days.
Contact mahabet168 privacy team
- Use the support form on mahabet168 app or web portal
- Email our support desk with your account ID and query
- Phone support available during standard business hours in your timezone
We update this Privacy Policy periodically. Material changes are notified via email to your registered address. Continued use of mahabet168 after an update constitutes acceptance of the revised policy. Services on mahabet168 are available only where local law permits.